Returns Policy

Any returns that need to come back to Essence of Style at the moment and during the current health climate, will need to be quarantined for a 5 day period before being processed as per usual.

We hope that you can understand!

CHANGE OF MIND POLICY

• Bella Interiors Pty Ltd trading as Essence of Style does not offer a refund, however will exchange or extend credit for most full priced and reduced priced garments.
• Essence of Style is only responsible for garments purchased directly from the Essence of Style website. 
• To return an item(s), please include a copy of the invoice or packaging slip that you received with your parcel and indicate the reason for the return.
• Send the return item(s) to: Essence of Style 140 Devon Road, Devon Meadows VIC 3977
• Goods must be returned within 14 days of order date - i.e. unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
• Essence of Style will make exceptions to the above clause on case by case basis whereby a garment may be faulty. If you are returning or exchanging a faulty, damaged or incorrectly described item, Essence of Style will provide reply paid postage via email.
• We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your account for future purchases if chosen. In exceptional cases a restocking fee may be charged.
• If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include $10 flat fee (cheque, money order or credit card details) for re-delivery within Australia. If possible please include an alternative as we may have sold out of your first choice.
• Exchanges are processed within 7 days of receipt. The garment does need to undergo a quality check and then your exchange will be processed. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. 
• Please note that delivery/postage costs are non-refundable in accordance with statutory rights, unless the goods are not as ordered (i.e. faulty or not as ordered)
• All approved return item credits will be held against your membership for future purchases if requested. On occasion we may owe you an amount which is AU $5.00 or less in total. Our policy is to hold this amount and to deduct it from your next order. You may request a refund cheque for the amount owing at any time by calling customer service on 0425 811 185

CONSUMER GUARANTEES

• The change of mind policy does not affect your rights under the Australian Consumer Law.
• If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund 
• Goods returned under consumer guarantees can be returned within a reasonable time frame (14 days from purchase) subject to proof of purchase. Goods marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned via mail to be processed as a return.

• Due to Health Regulations within Australia earrings cannot be exchanged.